This document created at Feb 11, 2020, 4:58:13 PM and modified at Apr 5, 2021, 5:59:37 PM.
What you need to know about Factory Reset Protection, how to remove
Factory Reset Protection (FRP) is a security method that was designed to make sure someone can't just wipe and factory reset your phone if you've lost it or it was stolen. Starting with Android Lollipop, FRP is "standard" in vanilla Android, and most companies making our phones have implemented it in their own models. It's a good thing — it makes a stolen phone harder to use, which makes it less appealing to thieves, and anything that can protect our data on a phone we've lost is welcome.
It can become a problem if you sell, trade, or even give away a phone without factory resetting it.
You have to be signed in with the "owner" account of the phone (the one you used to set it up) in order to factory reset it. That means if you give me your phone I can't reset it without you being signed in There are random workarounds on the Internet, but they tend to get patched almost as soon as they are discovered. You'll pretty much need to know the login details for the last account to use the phone before you can reset it and create a new owner account.
Disabling FRP (Factory Reset Protection) is simple. On most phones, it will be automatically done whenever you choose to reset the data through the phone's settings. If your phone has an extra layer of reset protection from the company who built it or has a "find my phone" app from the company who built it, you'll want to disable that manually first.
There may be a few devices still in use that require a bit more hands-on work. If your phone is running Android 5.1.1 you might need to remove the accounts that are signed in manually:
On phones running Android 6 Marshmallow or later there shouldn't be any problems as long as you choose to factory reset your phone through its settings. This will automatically remove all the associated accounts in a way that "frees" the phone from FRP.
We offer FRP remove for many models, but you can check the complete list for these supported models at here: Supported models for FRP remove
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