This document created at Sep 14, 2016, 11:22:47 AM and modified at Jan 26, 2021, 5:08:01 AM.
You can learn about the BlackBerry Internet Service here. This is an email and synchronization service.
BlackBerry Internet Service (BIS) is an email and synchronization service provided by RIM for BlackBerry users. BIS was created for BlackBerry users without an enterprise email account on a BlackBerry Enterprise Server (BES). BIS allows you to retrieve emails from multiple POP3, IMAP, and Outlook Web Apps (OWA) on your BlackBerry device. This feature also enables you to synchronize your contacts, calendar, and deleted items from some email providers.
When you buy your first BlackBerry device with any wireless carrier, the device will come with instructions on how to set up a BIS account and a BlackBerry email address. The instructions differ from carrier to carrier, so you will need to better consult your personal documentation in order to create your account.
Once you create your BIS account, you will be prompted to add your email addresses, and you will also have the opportunity to create a personal BlackBerry email address. A BlackBerry email address is one specific to your personal BlackBerry device. If you are an AT&T subscriber, your BlackBerry address will be email@example.com. Email sent to your BlackBerry email address goes directly to the device, so you should be very selective about where exactly you use it and to whom you give it to.
You can add up to 10 email addresses to your BIS account (in addition to the BlackBerry email account), and BIS will send the email from all of those accounts to your BlackBerry device. For some providers, such as Gmail, email is delivered using RIM's Push technology, and in this way will be delivered promptly. After you've added an email account, you will receive an Activation Server email from the BIS on your device which informs you that you will start to receive email on your BlackBerry in 20 minutes. You may also receive an email about a Security Activation. Follow the instructions provided in the email to activate the email account on the BIS.
RIM has been continuously adding many synchronization features to BIS in the past few releases. If you are a Gmail user, you can synchronize your deleted items, contacts, and your calendar. Hotmail and Yahoo! Mail users can synchronize their contacts.
In the event that you lose or damage your BlackBerry, RIM has made it extremely easy to transfer your settings. You can log into your carrier's BIS website (please consult with the documentation that came with your BlackBerry), and click on the Change Device link under Settings. Follow the instructions under Detect New Device. The BIS will transfer all of your email account information to your new device, and in a few minutes your email will be up and running.
If you cannot afford a hosted BES account, or if your company does not host a BES, the BlackBerry Internet Service is a very capable substitute. It does not provide the same level of security that you will find on a BES, but you will be able to receive email, and synchronize your contacts and calendar.
Martview is not our official forum but it can bring help to all our customers, since the questions asked are answered by professionally relevant users and administrators there.Open forum
ClanGSM is not our official forum but it can bring help to all our Spanish-speaking customers, since the questions asked are answered by professionally relevant users and administrators there.Open forum
This is our official English-language forum. We recommend it for all of our users, because many problems and errors have been described and answered here over the years.Open forum