How to remove the Blackberry IT policy and set your device to default - ChimeraTool help

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How to remove the Blackberry IT policy and set your device to default

This document created at Sep 14, 2016, 10:51:31 AM and modified at Jan 26, 2021, 5:08:01 AM.

Would you like to remove all your personal data along with the IT policy from your Blackberry smartphone and reset it to factory defaults?
Please check the guideline about these two possibilities.

1. How to use Loader.exe and the ResettoFactory command:

First option is "Reset to Factory" which is a command of Loader.exe and it wipes the data and deletes any IT policies on your BlackBerry smartphone.

This command can only be used in case of direct USB connection between the phone and your PC.

For Performing the ResetToFactory process you should follow the steps below:

  1. Connect the BlackBerry smartphone to the computer via USB cable.
  2. On the BlackBerry Enterprise Server, open a command prompt.
  3. Type the following command:
    1. For Windows 32-bit:
      cd C:\Program Files\Research In Motion\BlackBerry Enterprise Server\BAS\etc\device\loader
    2. For Windows 64-bit:
      cd C:\Program Files(x86)\Research In Motion\BlackBerry Enterprise Server\BAS\etc\device\loader
       
  4. Run the Loader.exe/resettofactory command

Note: The above path is the default install location for Loader.exe and maybe different depending on the installation path chosen by the Administrator.

For BlackBerry Desktop Manager installations on workstations, the typical location for the Loader.exe file is located here:

  • Windows 32-bit:C:\Program Files\Common Files\Research In Motion\AppLoader
  • Windows 64-bit:C:\Program Files(x86)\Common Files\Research In Motion\AppLoader

 
If the first (1) solution is not suitable for you, you can restore your device to its default by the following way also:


2. Restore your device to its default settings:

Just like in case of the first step, please be note that if you restore your BlackBerry device running BlackBerry 10 OS to its default settings, BlackBerry Link deletes all of the data and third-party applications from your device. Any IT policies that are applied to your device are also being deleted. After you restored your device to its default settings, you can run the setup application on your device to set up the device again.

To restore your BlackBerry smartphone running BlackBerry Device Software 5.0 or later to its default settings, you must use the BlackBerry Desktop Software. Or you can delete all of your device data using your smartphone. For more information about how to delete your device data, click the Help icon on the home screen of your smartphone.

Before you restore your device to its default settings and delete the data from your device, Research In Motion recommends that you back up your data so that you have a copy on your computer.

Note: You can't stop the process of restoring your device to its default settings after you start it. If you reset your device, the process continues after the device restarts.

  1. On your computer, open BlackBerry Link.
  2. At the bottom of the screen, click on your device.
  3. Click the Settings icon.
  4. In the Settings view, in the left panel, click Restore Data.
  5. Click Restore to Factory Settings.
  6. Click Restore.

Tip: To restore your device to its default settings, you can also click the arrow beside your device at the bottom of your screen. Click Restore.

For this guideline the used Source was provided by: docs.blackberry.com.

Pleae note that this option will erase all your personal datas stored on your phone, so first of all please make sure to create a backup from the required datas.

 

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