This document created at Sep 12, 2016, 12:19:19 PM and modified at Oct 21, 2019, 12:20:17 PM.
Currently you can use PayPal to pay for any product, credit or licence you have purchased from us.
If you choose PayPal, when your basket is ready, you will be redirected to the secure PayPal website, where you can approve the purchase after logging in. After that our system will automatically activate the licence or credit you have ordered. If you purchased a physical product, please wait until your order is processed. It is not done automatically, but your order will be shipped within 2 business days and after that the tracking number will be uploaded.
With PayPal you can also choose a comfort function, you can have your licence automatically renewed before it expires. You have to authorize this once during payment, and you don’t have to worry about renewal, you just keep on using the programme. This authorization can be withdrawn anytime you like.
If you have changed your mind and want a refund, please write to our customer support team, they will assist you. If you do not use this method when asking for a refund, but you initiate it on the PayPal site, your account, all your purchases and your computer will be blocked from any future use.
ClanGSM is not our official forum but it can bring help to all our Spanish-speaking customers, since the questions asked are answered by professionally relevant users and administrators there.Open forum
This is our official English-language forum. We recommend it for all of our users, because many problems and errors have been described and answered here over the years.Open forum